Overview
This section of the documentation provides the most frequently asked questions and answers to help you use Recurio effectively. Whether you are setting up your first subscription product, managing payments, or customizing emails, this FAQ for Recurio will guide you through common challenges with quick, actionable solutions.
General Questions
What is Recurio?
Recurio is a WooCommerce subscription management plugin that enables you to create, manage, and automate recurring billing for products and services.
Is Recurio compatible with my theme?
Yes, Recurio is designed to work seamlessly with any WordPress theme. It uses standard WooCommerce templates and styles.
Do I need WooCommerce installed to use Recurio?
Yes. Recurio extends WooCommerce functionality, so WooCommerce must be installed and active.
Can I use Recurio for both physical and digital products?
Absolutely. Recurio supports digital services, memberships, and physical products with recurring payments.
Does Recurio support WordPress Multisite?
Yes, Recurio is compatible with multisite installations and can be activated network-wide or per site.
Subscription Management
Can I create subscriptions manually?
Yes. Go to Recurio → Subscriptions → Add New, choose the customer, product, and billing details, then save.
How do I pause or cancel a subscription?
In Recurio → Subscriptions, open a subscription and click Pause, Resume, or Cancel. You can choose to cancel immediately or at the end of the current billing cycle.
What happens when a subscription expires?
When a subscription reaches its end date or max renewal count, Recurio automatically marks it as Expired and sends a notification email to the customer.
Can customers manage their subscriptions?
Yes. Customers can view, pause, resume, and cancel subscriptions directly from the Customer Portal using the recurio_customer_portal
Billing and Payments
Which payment gateways are supported?
Recurio supports all WooCommerce gateways that include tokenization features such as Stripe, PayPal, Square, and Authorize.net.
What happens if a payment fails?
Recurio automatically retries payments according to your settings. The Free version includes one retry, while the Pro version allows 2–5 retries with configurable intervals.
Does Recurio store card details?
No. Recurio uses secure tokenization through payment gateways and does not store any sensitive card information on your site.
Email Notifications
What types of email notifications are available?
Recurio includes eight standard emails, such as Welcome, Payment Receipt, Failed Payment, and Renewal Reminder. Recurio Pro adds advanced campaigns like Dunning, Win-back, and Trial Ending notifications.
Emails aren’t being sent—what should I check?
Ensure notifications are enabled in Recurio → Settings → Emails. Also, verify SMTP settings using the WP Mail SMTP plugin to improve deliverability.
Can I translate email content?
Yes. Recurio is fully compatible with WPML and Polylang for multilingual email customization.
Analytics and Reporting
How often do analytics update?
Most analytics update in real-time, while cached reports refresh hourly. Cohort analysis and churn tracking update daily.
Can I export data from reports?
Yes. All Recurio report pages include Export to CSV options for deeper analysis in Excel or Google Sheets.
How is MRR (Monthly Recurring Revenue) calculated?
MRR includes all active subscriptions normalized to a 30-day cycle. Paused, expired, or trial subscriptions are excluded.
What is the difference between MRR and ARR?
MRR (Monthly Recurring Revenue) is your normalized monthly total. ARR (Annual Recurring Revenue) is MRR × 12.
Technical and Configuration
Can I use Recurio with REST API?
Yes. Recurio provides REST API endpoints under /wp-json/recurio/v1/ for managing subscriptions, customers, and analytics.
Does Recurio have webhook support?
Yes. Recurio Pro includes webhook support to trigger external services such as Zapier, Make.com, or custom integrations.
Is Recurio GDPR compliant?
Yes. Recurio respects all WordPress and WooCommerce privacy standards, offering export and delete options for user data.
What are the minimum requirements to run Recurio?
- WordPress: 5.8+
- WooCommerce: 8.0+
- PHP: 7.4+
- MySQL: 5.6+
Does Recurio work on shared hosting?
Yes, but for large stores or high renewal volume, a VPS or dedicated hosting environment is recommended.
Upgrading to Pro
How do I upgrade to Recurio Pro?
Simply install the Recurio Pro plugin alongside the Free version. Activate your license to unlock premium features instantly.
Will I lose my data when upgrading?
No. Your subscriptions, payments, and analytics remain intact. The Pro plugin extends the Free version’s capabilities without affecting data.
Is there a free trial available?
Yes. Recurio Pro offers a 14-day free trial with full access—no credit card required.
What is the refund policy?
All purchases include a 30-day money-back guarantee. If you’re not satisfied, you can request a full refund.
How many sites can I use Recurio Pro on?
License tiers include Single-Site, 5-Site, and Unlimited options.
Best Practices for Using Recurio
- Always keep Recurio, WooCommerce, and WordPress updated.
- Use test gateways (like Stripe Test Mode) before going live.
- Set clear renewal reminders to reduce chargebacks.
- Regularly back up your database before major updates.
- Use SMTP for reliable email delivery.
Conclusion
This FAQ for Recurio covers the most common questions related to subscriptions, payments, email notifications, and technical setup. By following these answers and best practices, you’ll maintain a stable, high-performing subscription system that enhances customer trust and drives recurring revenue.